New Cross-County Transportation Program: One-Call Connect

Table of Contents

How It Works

• One-Call Connect is open to everyone in Hamilton or Hancock counties.
• Trips can be for any purpose — medical appointments, shopping, visiting family, etc.
• Trips must originate in Hamilton County or Hancock County and cross the county line. Trips within one county are handled by Hamilton County Express or RIDE Hancock.
• Riders transfer from one vehicle to another at Leo's Market, at 8956 N. 600 West, McCordsville.
• Drivers will stay with riders and, if needed, assist with the transfer.
• All vehicles are ADA accessible.
• Cost is $8 cash each direction, paid to the driver at pick-up. Round trip is $16.

How to Book

Program Information

CIRTA Contact

Booking Process — Step by Step

1. Rider calls CIRTA to request a ride between Hamilton and Hancock County.
2. CIRTA collects the information needed to put the rider in both systems and books the Hamilton County Express portion in SPARE.
3. CIRTA submits a trip request form and (if needed) an intake form via email to RIDE Hancock.
4. CIRTA calls RIDE Hancock to confirm the request was received.
5. The RIDE Hancock dispatcher confirms or denies the trip and responds to CIRTA at info@cirta.us with final trip details. This should occur as soon as possible, but no more than 48 business hours later.
6. If no response by day 2, CIRTA follows up with RIDE Hancock.
7. Once confirmed, CIRTA calls the rider with final trip details.

Frequently Asked Questions

What if a rider wants to learn more about One-Call Connect?

Refer them to CIRTA at 317-327-7433.

Can the driver provide change?

No. The rider must have $8.00 exact change, cash only.

How far out and how soon can a trip be booked?

Between 48 hours and 2 weeks in advance.

What are the earliest and latest pick-up times?

HCE drivers operate from 6:00 AM – 6:00 PM. RIDE Hancock drivers can begin as early as 7:00 AM and must return by 5:00 PM.

How long will the rider wait to hear if the trip is confirmed?

CIRTA will call back within 48 business hours to confirm or let the rider know we cannot complete the trip.

Do passengers pay $8 every time they board a vehicle?

No. Passengers pay $8 once per direction to the initial pick-up driver. A round trip totals $16.

How will a passenger know their trip is confirmed?

CIRTA will call within 48 business hours. Office staff check for pending requests each morning.

How long will the driver wait for the rider?

5 minutes before the rider is marked as a no-show.

What if a driver does not show up?

CIRTA will contact the agency that did not arrive.

Will passengers be left alone waiting for the next vehicle?

No. Drivers will stay with passengers until the transfer is complete.

Are children allowed to ride?

Yes. Infants and children up to age 10 ride free. A car seat is required and must be installed by the parent.

Why can't I travel to other counties?

This is a pilot program. Hamilton and Hancock counties are the first to partner with CIRTA. The hope is to eventually expand this model across Central Indiana.

Transfer Location & Parking

Drivers must use the designated parking area shown below (yellow circle). If that area is full, choose the nearest available spot.

Program Partners